Return & Refunds
Before returning any item for either warranty replacement or refund, you must request a Return Merchandise Authorization (RMA) number. In order to do so please submit the required information at the bottom of this page.
Products purchased within 30 days may be returned for any reason (subject to a 15% restocking fee) provided that they are in new condition and complete with the original packaging. The items to be returned must be placed in the manufacturer’s packaging and then inside another box to protect it during shipping. Defective products may be returned at any time during the manufacturer’s warranty period. Please note that clearance / open box items are not eligible for returns for refund, but may be exchanged if defective.
If you believe you have received a defective product, please note that some manufacturers offer end-user support. We request that you contact them initially to determine if the device is defective. Many of these same manufacturers also process warranty repairs and replacements directly. Those vendors and their contact details are as follows:
|Manufacturer||Support Phone Number||Online and Email Support|
|Cisco||Toll free in North America: 866-606-1866||N/A|
Asterisk Business Edition: firstname.lastname@example.org
|Grandstream||617-566-9300||Grandstream Support Center|
|Mitel (Aastra)||Toll free in North America: 800-574-1611||Visit Mitel’s online customer support page.|
|Netgear||888-NETGEAR||Visit Netgear’s support contact form.|
|Panasonic||Support: 800-528-6747 Option 1 (SIP support)
National Repair Center: 847-888-7000
|Plantronics||Toll free in North America: 800-544-4660
|Visit Plantronics’s online support center.|
|Rhino Equipment||Toll free in North America: 877-RHINO-T1
|Visit Rhino’s online support center.|
|Sangoma||Toll free in North America: 800-388-2475
Direct: 905-474-1990 x3
|Visit Sangoma’s online support center.|
|Snom||N/A||Visit Snom’s online support center.|
|Valcom||800-VALCOM1||Visit Valcom’s support contact form.|
To submit return merchandise authorization (RMA) request, complete this form. Please fill out the following information and a customer service representative will contact you promptly.