Return & Refunds

Before returning any item for either warranty replacement or refund, you must request a Return Merchandise Authorization (RMA) number. In order to do so please submit the required information at the bottom of this page.

Products purchased within 30 days may be returned for any reason (subject to a 15% restocking fee) provided that they are in new condition and complete with the original packaging. The items to be returned must be placed in the manufacturer’s packaging and then inside another box to protect it during shipping. Defective products may be returned at any time during the manufacturer’s warranty period. Please note that clearance / open box items are not eligible for returns for refund, but may be exchanged if defective.

If you believe you have received a defective product, please note that some manufacturers offer end-user support. We request that you contact them initially to determine if the device is defective. Many of these same manufacturers also process warranty repairs and replacements directly. Those vendors and their contact details are as follows:

Manufacturer Support Phone Number Online and Email Support
Cisco Toll free in North America: 866-606-1866 N/A
Digium 256-428-6000 Hardware: [email protected]
Asterisk Business Edition: [email protected]
Grandstream 617-566-9300 Grandstream Support Center
Mitel (Aastra) Toll free in North America: 800-574-1611 Visit Mitel’s online customer support page.
Netgear 888-NETGEAR Visit Netgear’s support contact form.
Panasonic Support: 800-528-6747 Option 1 (SIP support)
National Repair Center: 847-888-7000
Plantronics Toll free in North America: 800-544-4660
Direct: 831-426-5858
Visit Plantronics’s online support center.
Rhino Equipment Toll free in North America: 877-RHINO-T1
Direct: 480-621-4002
Visit Rhino’s online support center.
Sangoma Toll free in North America: 800-388-2475
Direct: 905-474-1990 x3
Visit Sangoma’s online support center.
Snom N/A Visit Snom’s online support center.
Valcom 800-VALCOM1 Visit Valcom’s support contact form.

To submit return merchandise authorization (RMA) request, complete this form. Please fill out the following information and a customer service representative will contact you promptly.