Return & Refunds
Before returning any item for either warranty replacement or refund, you must request a Return Merchandise Authorization (RMA) number.
Return Policy
Products purchased within 30 days may be returned for any reason (subject to a 15% restocking fee) provided that they are in new condition and complete with the original packaging.
The items to be returned must be placed in the manufacturer's packaging and then inside another box to protect it during shipping.
Defective products may be returned at any time during the manufacturer's warranty period. Please note that clearance / open box items are not eligible for returns for refund, but may be exchanged if defective.
Defective Products
If you believe you have received a defective product, please note that some manufacturers offer end-user support. We request that you contact them initially to determine if the device is defective. Many of these same manufacturers also process warranty repairs and replacements directly.
Manufacturer Support Information
| Manufacturer | Support Phone Number | Online and Email Support |
|---|---|---|
| Cisco | Toll free in North America: 866-606-1866 | N/A |
| Digium | 256-428-6000 | Hardware: hardware@digium.com Asterisk Business Edition: support@digium.com |
| Grandstream | 617-566-9300 | Grandstream Support Center |
| Mitel (Aastra) | Toll free in North America: 800-574-1611 | Visit Mitel's online customer support page |
| Netgear | 888-NETGEAR | Visit Netgear's support contact form |
| Panasonic | Support: 800-528-6747 Option 1 (SIP support) National Repair Center: 847-888-7000 | N/A |
| Plantronics | Toll free in North America: 800-544-4660 Direct: 831-426-5858 | Visit Plantronics's online support center |
| Rhino Equipment | Toll free in North America: 877-RHINO-T1 Direct: 480-621-4002 | Visit Rhino's online support center |
| Sangoma | Toll free in North America: 800-388-2475 Direct: 905-474-1990 x3 | Visit Sangoma's online support center |
| Snom | N/A | Visit Snom's online support center |
| Valcom | 800-VALCOM1 | Visit Valcom's support contact form |
Return Merchandise Authorization (RMA) Request
To submit a Return Merchandise Authorization (RMA) request, please fill out the form below or contact our customer service. A customer service representative will contact you promptly after reviewing your request.
Contact Information
REMAC ENTERPRISES, LTD.
Send Payments to:
P.O. Box 1083
Palatine, IL 60078-1083
Address:
2000 Center Dr
Hoffman Estates, IL 60192
Phone: (773) 888-5395
Toll-free: (866) 800-0707
Email: help@remacenterprises.com
Last updated: May 2025