Unauthorized Port-Out occurs when a number is ported out to a new carrier without proper authorization from the End User. FCC rules, guidelines, and policies establish that it is the new carrier’s responsibility to ensure that the port requests it submits are in fact authorized. In order to encourage competition and freedom of choice by End Users, applicable rules and procedures limit the ability of the old or “losing” carrier to verify that port out requests are properly authorized. Therefore, in order to support successful porting, REMAC requires its customers to obtain legally valid authorization from End Users as part of each port request it makes. Legally valid authorization is captured through the execution of an LOA that contains at least the minimum required information according to the FCC’s rules and industry standards.
REMAC can provide port-out notifications so that customers are able to review and validate telephone numbers that have been ported out by End Users. If a customer believes a number has ported without valid authorization, the REMAC LNP team works with the other carrier to make a determination of the validity of the request and, if the port was not authorized, return the number as quickly as possible. The following process is required in order for the LNP team to process a “snapback” of a number that has been ported without authorization. Please note, it is critical to report these types of incidents within 24 hours of the porting activity:
IMPORTANT: Any unauthorized ports shall be reported to REMAC within 24-hours of the occurrence, but no more than one week after the occurrence. Any unauthorized port request brought to REMAC’s attention more than one week after the day it ported away is considered a ‘winback’, to which standard porting timeframes and policies apply. An unauthorized port request that is older than one week will not be worked as a ‘slam’.
Things to keep in mind with unauthorized ports: